Communicating effectively with your health-care provider begins with the phone call to make an appointment.
If you have a chronic health condition, you likely have had plenty of experience with the process, from talking with the scheduler through meeting with your doctor, doctor’s assistant and other staff members, and finally walking out the door with prescriptions, lab orders or other information in hand.
If all went well, you learned something in the process and understand the paperwork you’re taking with you.
But if you sometimes are dissatisfied with the experience, you may benefit from a free six-week Healthy Living: Self-Management of Chronic Conditions Program offered by the Maricopa County Department of Public Health, with support from the Arizona Department of Health Services and the Arizona Living Well Institute.
The classes begin Thursday, Jan. 26, at three Valley hospitals and will include topics such as symptom management, relaxation techniques, medications, exercise appropriate for your condition and effective communication with medical professionals.
“One problem that has been identified in getting good health care is the interpersonal communication between patient and provider,” says Cathy Stewart, a certified health-education specialist with the non-profit Arizona Living Well Institute.
“People feel sometimes that their provider is too quick to prescribe medications or always in a hurry. They feel like they’re not being listened to or that their ideas are being ignored.”
Illness Self-Management Program
What: Six-week workshops developed by Stanford University to help participants learn self-management of their ongoing health condition. Relatives, friends and caregivers also may attend.
When: 6 -8:30 p.m. Thursdays, Jan. 26 through March 1.
Where: Banner Estrella Hospital, 9201 W. Thomas Road, Phoenix; Banner Heart Hospital, 6750 E. Baywood Ave., Mesa; and John C. Lincoln Deer Valley Hospital, 19829 N. 27th Ave., Phoenix.
Details: 602-372-7272 or email email@example.com. Registration required.
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